System solutions
The life insurance business covers a wide range of operations, including not only basic operations such as insurance sales, enrollment procedures, premium billing, and payment of insurance claims and benefits, but also asset management, accounting, human resources, etc. Our system solutions business has been in charge of numerous systems that correspond to the diverse operations of the Dai-ichi Life Group for many years, and is also actively engaged in external sales business, making use of the know-how accumulated through abundant experience in system development and operation.
"Insurance system"
That supports customers from the time of insurance contract to the end of the coverage period
The life insurance business involves a wide range of tasks, from the time of insurance enrollment to the end of the coverage period. Among these tasks, we have systemized the entire process from insurance enrollment procedures to the payment of insurance claims and benefits.
By digitizing various procedural documents, we have been able to shorten the number of days required for processing and provide optimal and speedy services to customers.
"A sales support system"
That supports customers who are considering insurance contracts
We support Dai-ichi Life's sales activities by developing and operating a variety of systems that support the sales activities of Dai-ichi Life's Total Life Plan Designers, sales offices, branch counters, and staff.
By operating approximately 50,000 tablet-type mobile PCs called "DL Pad" nationwide, we have changed our sales style from paper-based to interactive on-screen, enabling each customer to select the insurance product that is best suited to them.
"Asset management and accounting system"
That supports customers in the peripheral business of life insurance business
As an institutional investor, Dai-ichi Life manages the important insurance premiums entrusted to us by our customers safely and efficiently in order to be prepared for the payment of insurance claims in the unlikely event of an accident. We also submit financial reports in accordance with various laws and regulations. In order to carry out these operations smoothly, we support Dai-ichi Life's asset management and accounting operations by providing the optimal system for the operations while utilizing external packages.
"Infrastructure systems"
That support customers through highly reliable system infrastructure
The life insurance industry's system infrastructure is characterized by an extremely large amount of data held, as well as a large number of sales offices and Total Life Plan Designers. Our company is responsible for the development, maintenance, and operation of a huge network, and as we store and manage important personal data of customers, we require complete security, and we respond with cutting-edge, advanced security technology while maintaining high reliability. In addition, by utilizing virtualization technology, we have significantly reduced the number of physical servers, reducing power consumption and operating costs, and supporting the entire infrastructure system.
Solutions business that utilizes the development experience and know-how accumulated with the Dai-ichi Life Group
We are developing a solutions business that utilizes the development experience and know-how we have gained from managing the Dai-ichi Life Group's systems for many years.
Administrative Services
We handle a variety of procedural tasks, mainly for the Dai-ichi Life Group, such as procedures for enrolling in life insurance and making changes during the contract period, procedures related to the payment of benefits and insurance claims, and administrative services for group insurance contracting organizations.
We handle a wide range of insurance administration for the Dai-ichi Life Group
In our administrative services business, we are entrusted with approximately 100 types of business operations from the Dai-ichi Life Group, including not only individual insurance but also group insurance.
In order to handle these operations, we have enhanced our expertise and established a system that enables us to handle a wide range of operations.
Initiatives to improve productivity and maintain/improve quality
We not only steadily carry out our work by utilizing our track record and know-how in past contracts, but also proactively propose solutions that take into consideration the best fit for our customers through the execution of our daily operations, as well as ways to improve efficiency and quality by reviewing business processes, to the relevant authorities.
Promoting digitalization of administrative tasks
We utilize Microsoft Office's "Access®", "Excel VBA", and "Microsoft 365 Tools" and conduct research on the latest advances in digital technology to promote the digitalization of administrative work.
We also listen carefully to customer needs and issues and propose solutions that utilize digitalization.
DX-related human resource development
For companies to promote DX, it is essential to not only realize digitalization but also to develop DX human resources who can support it. Since the establishment of DLTX, we have been engaged in system solutions and administrative services, but in order to utilize the experience and know-how that we have gained from bold challenges to develop human resources, we started a new business of DX-related human resource development from fiscal 2022. We will develop services that are close to customers while leveraging the synergy effects of system solutions and administrative services.